REHMAN, S. U. Measuring service quality in public and private sector university libraries of Pakistan. Pakistan Journal of Information Management and Libraries, [S. l.], v. 13, p. 1–11, 2012. Disponível em: https://pjiml.pu.edu.pk/jo/index.php/pjiml/article/view/125. Acesso em: 9 jan. 2025.